BergCare – effective information management at the medical facility to improve staff satisfaction and improve the quality of patient care

Currently, healthcare in Poland as well as in Europe is undergoing transformation. We witness process digitization at various levels, from registration, to insurance check, to management of information about treatment. In the near future, if not already, we will also have the possibility to consult a doctor online. Despite all this, visiting hospitals, clinics or sanatoriums will still involve contacting health service representatives in person. Therefore, it is absolutely necessary to improve the services and processes which take place during the patient’s stay in healthcare centers.

One of the problems that reduce the overall effectiveness of the healthcare system is the lack of proper information management. Needless to say, it often leaves patients feeling stressed out and ill at ease. As a result, it may also have an adverse effect on their treatment.

BergCare — our proposal for the Innovative Hospital includes an integrated information system designed with the patient in mind. Berg care is a local solution*. In other words, it is implemented and used directly at the clinic, hospital, etc. It focuses on what is going on now and is delivered in a highly clear and attractive way through several-inch digital signage screens.

Jednym z problemów, który obniża skuteczność służby zdrowia, jest brak odpowiedniego zarządzania informacjami. To powoduje u pacjentów stres oraz niepewność, które negatywnie mogą wpłynąć na prowadzone leczenie lub opiekę. BergCare – nasza propozycja dla Innowacyjnego Szpitala obejmuje zintegrowany system informacji dla pacjenta. Nie jest to jednak rozwiązanie typu back-office tj. „prowadzone z tyłu” jak Zintegrowany Informator Pacjenta, ale lokalne (w danej przychodni, szpitalu itp.), zorientowane na teraz i dostarczone w przejrzysty oraz atrakcyjny sposób przez kilkunastocalowe ekrany typu Digital Signage.

In order to present our solution in a better way, let’s analyze two cases:

  1. Anna is at the hospital after a surgery. Her sister, Ola, wants to visit her, but the moment she walks into the building, she starts feeling completely lost. This is mainly because she doesn’t know which unit her sister might be at, which floor, room, etc. What would come across as helpful in this case? A touchscreen screen (similar to those at shopping malls) would definitely help Ola find her sister quickly and effortlessly. In addition to that, it would keep Anna’s personal data fully confidential.
  2. Tomek broke his leg during practice. After a few weeks, the plaster was removed because the bone has healed properly. Of course, further treatment is still necessary, but Tomek hasn’t found a therapist yet. Luckily, the clinic has a 55″ screen which does the following – it informs all patients about available therapists and their schedules. It displays all relevant information in one place. What does Tomek do? He scans a QR code, saves the phone number, calls and makes an appointment.

Berg OS, a system designed for and already used by tourist regions. It assembles and processes data into one stream to present valuable information on passive or interactive screens in the right place and the right time.

The Berg OS system, which BergCare is a part of, has already been implemented at numerous tourist destinations across Switzerland and Slovenia, where the flow of information is extremely valuable.

From what we have observed, tourists are more satisfied with their holidays. On top of that, places such as hotels with an implemented BergOS system have the chance to increase sales of their additional services and collect more positive reviews.

Berg OS is also used to promote regional tourism in Germany. It enables local entities in charge of promotion to create a comprehensive offer for tourists. Thanks to BergOS, visitors are informed about the upcoming local activities and events at the region and have access to all the relevant timetables necessary to move around.

With BergCare, both passive and interactive screens are adapted to the needs of both patients and staff. Patients and visitors receive information tailored to “here and now”. Facility owners and service providers can use a simple and affordable content management tool, Berg Control Center, which is a part of Berg care and features:

  • a creator for adding new offers based on templates (content can also come from external sources but must be approved by the administrator),
  • modifying static content,
  • adding dynamic sources (e.g. TV stream, public transport departures from the nearest stop),
  • management of displayed ads.

BergOS is about to be extended by more sub-products such as a mobile application and a TV system for clinics and sanatoriums. The TV system will allow for a fully personalized communication between the facility and the patient through a TV or screen in the patient’s room. This will enable patients to stay up to date with all their upcoming therapy activities.

BergCare is a response to issues with the flow of information in healthcare in the 21st century. At the same time, it perfectly answers the increasing demand of a personalized information for each patient.

Offer

At LSOS2018, we want to present the alpha version of our product as a ready-to-implement solution which requires further verification and feedback from the market and all conference participants, who are experts in life sciences and innovation.

This will allow us to better understand the needs of our target customers and end-users — people who will use our products both as passive observers or interact with the system by managing their own content.

The more comments and constructive criticism, the better for the final product and its success.

Because of this, we are also looking for contacts in order to enter the beta phase of preparing the product, i.e. installing several screens in a medical facility and testing the most important functions of the planned system.